Where it started
From the start, Aubin and his team knew that great customer service would help BRG Phones Plus stand out in an industry that was undergoing a shift away from individualized client care. Staying focused on clients and combining high tech with high touch is the winning combination for BRG Phones Plus, leaving them feeling honest at the end of the day, knowing they had done their best to take care of the businesses who put their trust in BRG.
"We have integrity and our clients trust us,” Aubin says. “It didn’t take long to start increasing our business.”
Looking back, Aubin and his wife, Suzanne, who joined BRG Phones in 1997 to head up the company’s sales division following a successful career at LSU as assistant to the dean of College of Basic Sciences, says that they owe everything they are today to their customers. “That’s really the reason why we’re in business after 26 years,” says Suzanne Aubin.
Combining old-fashioned, hands-on service with 21st century technology has paid off for BRG Phones Plus. We focus on long term relationships with clients over short-term revenue spikes.