Quality of Service

There have all been times where each one of us has complained about our Internet service. It’s either too slow, images don’t load, or some other problem that causes us some sort of frustration, but when you complain, you’re really complaining about the QoS of your Internet, not the Internet itself. QoS, or Quality of Service, refers to a broad collection of networking technologies and techniques. The goal of QoS is for the service provider to be able to guarantee the ability of their network to deliver predictable results. Some of the elements that judge how your network performs in the QoS spectrum can be availability (uptime), bandwidth (throughput), latency (delay), and error rate.

Quality of Service mainly focuses on the prioritization of network traffic. It can be used to analyze anything from how smoothly the network your department uses is running, the server or router used by your office building to gain access to the Internet, or specifically how well an application runs with multiple users at once. Monitoring systems are typically utilized to monitor how well the network is performing and if it is performing at a desirable level. Providers and IT personnel can use QoS to quickly identify problems and resolve the issue even before it affects the people using it.

Presently, QoS is more important than ever considering so many applications that depend on high bandwidth to be able to stream content instantly like VoIP (Voice over Internet Protocol), video-on-demand services, and other consumer services. There is still some core networking technologies like Ethernet that weren’t designed to support these types of prioritized traffic or guaranteed performance levels. This presents a problem in our present technological era, because without being designed to support these processes, it makes it much more difficult to implement QoS solutions across the Internet.

By utilizing these monitoring systems to determine your Quality of Service, providers are able to promise a certain level of service to its customers, and the customers can rest assured that they are getting exactly what the provider is offering to them for the cost they are paying. Our culture is all but racing toward a time where everything we want is within our reach and where a task is within moments of being completed (i.e. online shopping, online video streaming, and online bill paying). Being able to promise these features to customers allows companies to gain customers, provide them with excellent service, and identify a potential problem before it becomes a problem for the customer.

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