· Significant quality improvement
· Faster dispute resolution
· Reduce liability and exposure
· Continuous, real time feedback for best-practice training
· Improved customer service
Until the advent of affordable VoIP options, the high cost of recording technology has limited its implementation to large corporations and high-end call centers. Smaller businesses were forced to compromise and use unreliable solutions or no solution at all.
Call recording enables continuous identification and immediate response to effective and ineffective conversations with your customers. It enables you to have quick and efficient resolution of “he said – she said” disputes that otherwise consume your valuable time. Time that should be spent selling new business!